This article explains how to safely access and manage your website content without affecting the design, structure, or functionality of the site. It also clarifies which changes are included in self-service management and which require support intervention.
What Access You Have
You have been granted access that allows you to:
- Log in to the website administration area
- Edit text content on existing pages
- Add, edit, and publish articles or blog posts
- Upload and manage images and documents
This access level is intended for content updates only and does not include system or design control.
Recommended Content Updates
You may safely perform the following actions:
- Update page text (e.g. About, Services, Contact)
- Add or edit articles, news posts, or blog content
- Upload images and documents related to content
- Replace images within existing content sections
- Correct spelling, wording, or contact details
These updates do not change the visual layout or technical structure of the website.
Actions to Avoid
To maintain site stability, security, and appearance, please do not:
- Change page layouts, templates, or themes
- Modify menus, headers, footers, or navigation structure
- Install, remove, or update plugins, extensions, or modules
- Edit system settings, configuration files, or code
- Change hosting, domain, or security settings
Uncontrolled changes in these areas may cause layout issues, performance degradation, or security risks.
Design & Structural Changes
Any change that affects the following is considered a managed change:
- Website layout or visual design
- Navigation or site structure
- Functional behaviour or integrations
- Performance, security, or hosting configuration
Managed changes must be reviewed and implemented by the support team and may incur additional costs, depending on complexity and effort.
Training & Support
If you are unsure whether an action is safe, or if you need help with:
- Adding or managing articles
- Formatting content correctly
- Uploading or replacing images
- Requesting design or functional changes
Please contact support before making the change. This helps avoid accidental disruption and ensures best practice is followed.
Best Practice Tips
- Keep content updates focused on text and media only
- Preview changes before publishing
- Avoid experimenting with unfamiliar settings
- When in doubt, ask support first
Summary
- ✔ You can manage and update content
- ✖ Do not alter design, structure, or system settings
- ℹ Structural or functional changes require support
- 💼 Managed changes may be chargeable
This approach ensures your website remains professional, consistent, and secure while giving you full control over your content.